This Privacy Policy explains how RepsBoosts (“Company,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website, contact us, use our services, or interact with review request campaigns, forms, landing pages, messages, or other tools we provide.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Who We Are
RepsBoosts provides local marketing and reputation management services, including helping businesses request customer feedback and Google reviews in a compliant and ethical manner.
We may collect personal information directly from you, from our business clients, from website activity, or from third-party tools we use to operate our business.
A. Information You Provide to Us
We may collect information you voluntarily provide, including:
Name
Email address
Phone number
Business name
Business address
Website URL
Billing or payment-related information
Messages you send us through forms, email, text, chat, or phone
Information submitted through surveys, contact forms, onboarding forms, or support requests
B. Information About Our Clients’ Customers
If we provide review-request or reputation-management services to a business, that business may provide us with limited customer information so we can help send review or feedback requests.
This may include:
Customer name
Email address
Phone number
Date of service or purchase
Basic transaction or appointment details
Feedback submitted through our forms or landing pages
We use this information only to provide services to our business clients and not to sell customer information.
C. Website and Device Information
When you visit our website, we may automatically collect certain information, including:
IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on pages
Referring website
Approximate location based on IP address
Cookies, pixels, and similar tracking technologies
D. Payment Information
If you purchase services from us, payments may be processed by third-party payment processors such as Stripe, PayPal, Square, GoHighLevel, or another payment provider.
We do not store full credit card numbers on our own servers unless expressly stated. Payment processors handle payment information according to their own privacy policies and security practices.
3. How We Use Information
We may use personal information for the following purposes:
To provide our services
To contact leads, clients, or customers as requested
To send review request messages, feedback requests, reminders, or related communications
To respond to inquiries and support requests
To onboard new clients
To manage accounts and billing
To improve our website, services, campaigns, and customer experience
To analyze website performance and marketing effectiveness
To prevent fraud, spam, abuse, or unauthorized activity
To comply with legal obligations
To enforce our agreements, terms, and policies
4. Google Review and Feedback Practices
Our services may help businesses request honest customer feedback and reviews.
We do not knowingly help clients:
Buy fake reviews
Post fake reviews
Offer incentives in exchange for reviews
Require customers to leave a positive review
Pressure customers to leave specific wording
Block, discourage, or hide negative reviews
Selectively ask only happy customers to leave reviews
Customers should always be free to leave honest feedback based on their real experience.
5. Text Messages, Emails, and Communications
If you provide your phone number or email address, or if a business client provides your contact information for a legitimate customer communication, we may send service-related messages, feedback requests, review requests, appointment-related messages, or follow-up communications.
Message and data rates may apply for text messages.
You may opt out of marketing or review-request text messages by replying STOP, if supported, or by contacting us at [email protected]
You may opt out of marketing emails by clicking the unsubscribe link in the email or contacting us directly.
Even if you opt out of marketing messages, we may still send non-marketing messages related to transactions, services, support, legal notices, or account activity.
6. Cookies and Tracking Technologies
We may use cookies, pixels, scripts, analytics tools, and similar technologies to:
Keep our website working properly
Understand how visitors use our website
Improve user experience
Measure advertising performance
Remember preferences
Detect security issues or fraud
Third-party tools we may use include, but are not limited to:
Google Analytics
Google Tag Manager
Meta/Facebook Pixel
GoHighLevel
Stripe
Calendly
Email or SMS marketing platforms
CRM and automation tools
You can usually control cookies through your browser settings. Blocking cookies may affect how some parts of our website function.
7. How We Share Information
We do not sell personal information in the traditional sense.
We may share personal information with:
A. Service Providers
We may share information with vendors and platforms that help us operate our business, such as:
Website hosting providers
CRM platforms
Email and SMS providers
Payment processors
Analytics providers
Scheduling platforms
Automation tools
Customer support tools
Cloud storage providers
These providers may only use information as necessary to provide services to us.
B. Business Clients
If we collect feedback or review-related information on behalf of a business client, we may share that information with the business that hired us.
For example, if you submit feedback about a local business through one of our forms, that feedback may be shared with that business.
C. Legal and Safety Reasons
We may disclose information if required to do so by law or if we believe disclosure is necessary to:
Comply with legal obligations
Respond to lawful requests
Protect our rights, privacy, safety, or property
Protect the rights, privacy, safety, or property of others
Prevent fraud, abuse, or security threats
Enforce our agreements
D. Business Transfers
If we merge, sell, transfer, or reorganize all or part of our business, personal information may be transferred as part of that transaction.
8. How Long We Keep Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Providing services
Managing client accounts
Maintaining business records
Resolving disputes
Complying with legal obligations
Enforcing agreements
Improving our services
Retention periods may vary depending on the type of information and the reason we collected it.
9. How We Protect Information
We use reasonable administrative, technical, and physical safeguards to help protect personal information.
However, no website, platform, database, or internet transmission is 100% secure. We cannot guarantee absolute security of any information you provide.
10. Your Privacy Choices
Depending on where you live, you may have rights regarding your personal information.
These rights may include the right to:
Request access to personal information we have about you
Request correction of inaccurate information
Request deletion of personal information
Request a copy of your information
Opt out of certain marketing communications
Object to or restrict certain processing
Opt out of certain data sharing or targeted advertising, where applicable
To make a privacy request, contact us at:
[email protected]We may need to verify your identity before fulfilling certain requests.
11. California Privacy Rights
If you are a California resident, you may have additional rights under California privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act, if those laws apply to our business.
California residents may have the right to:
Know what categories of personal information we collect
Know the categories of sources of personal information
Know why we collect, use, share, or disclose personal information
Know the categories of third parties with whom we share information
Request access to specific pieces of personal information
Request deletion of personal information
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information
Limit the use of sensitive personal information, where applicable
Not be discriminated against for exercising privacy rights
Categories of Personal Information We May Collect
In the past 12 months, we may have collected the following categories of personal information:
Identifiers, such as name, email address, phone number, IP address, and business contact details
Commercial information, such as services purchased or considered
Internet or electronic network activity, such as website usage and analytics data
Geolocation information, such as approximate location from IP address
Professional or business information, such as business name, job title, or company details
Inferences, such as marketing preferences or service interests
Sources of Personal Information
We may collect information from:
You directly
Our business clients
Website activity
CRM and marketing tools
Analytics providers
Payment processors
Public business listings or directories
Communications with us
Purposes for Collecting Information
We collect personal information to:
Provide services
Communicate with clients and customers
Send review and feedback requests
Process payments
Improve our website and services
Market our services
Prevent fraud and abuse
Comply with legal obligations
Sale or Sharing of Personal Information
We do not sell personal information for money.
Some analytics, advertising, or tracking tools may be considered “sharing” or “targeted advertising” under certain privacy laws. Where legally required, you may opt out by contacting us at [email protected] or using any available cookie controls on our website.
Sensitive Personal Information
We do not intentionally collect sensitive personal information unless necessary to provide services, comply with law, or if you voluntarily provide it.
Please do not submit sensitive personal information through our website forms unless specifically requested.
12. Children’s Privacy
Our website and services are not intended for children under 13 years old.
We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.
13. Third-Party Links
Our website or messages may contain links to third-party websites, including Google, Facebook, Instagram, payment processors, scheduling tools, or client websites.
We are not responsible for the privacy practices, content, or policies of third-party websites. You should review their privacy policies before providing personal information.
14. Google, Review Platforms, and Public Reviews
If you choose to leave a Google review or a review on another public platform, your review and profile information may become public according to that platform’s own terms and privacy policy.
We do not control how Google or other third-party platforms display, process, remove, or moderate reviews.
15. International Users
Our business is based in the United States. If you access our website or services from outside the United States, you understand that your information may be transferred to and processed in the United States.
16. Do Not Track Signals
Some browsers offer “Do Not Track” signals. Because there is no uniform industry standard for responding to these signals, our website may not respond to them.
Where required by law, we will honor legally recognized opt-out preference signals.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we update it, we will revise the “Last Updated” date at the top of this page. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
18. Contact Us
For questions about this Privacy Policy or to exercise privacy rights, contact us at:
